Return & refund policy

Afghani Oil

This Return & Refund Policy applies to all orders placed on www.afghanioil.fr.

1. Right of withdrawal (in accordance with the law)

In accordance with Articles L221-18 and following of the French Consumer Code, customers have a legal period of 14 days from receipt of their order to exercise their right of withdrawal, without providing any reason or paying penalties.

Afghani Oil offers, as a commercial gesture, an extended period of 30 days, subject to the conditions below.

2. Return conditions

To be eligible for a return, the item must:

be new, unused, unopened and unsealed,
be returned in its original packaging,
be accompanied by proof of purchase (invoice or order confirmation).

Cosmetic products – legal exception

In accordance with Article L221-28 of the French Consumer Code, opened, unsealed or used cosmetic products cannot be returned or refunded for hygiene and health protection reasons.

3. Refund procedure

Once the product has been returned and inspected, we will notify you by email of the approval or rejection of your refund.

If approved, the refund will be processed automatically to your original payment method within a few days.

4. Late or missing refunds

If you have not yet received your refund:

Check your bank account,
Contact your card issuer (processing times may vary),
Then contact your bank.

If the refund still does not appear, contact us at:
📧 contact@afghanioil.fr

5. Sale items

Sale or discounted items benefit from the same withdrawal rights as regular-priced items, subject to legal exceptions (notably unsealed cosmetic products).

6. Gifts

If the item was marked as a gift and shipped directly to the recipient, a store credit will be issued once the return is received.

If the item was not marked as a gift, the refund will be made to the original purchaser.

7. Return address

Returns must be sent to:

Beauty Temple
16 avenue Maurice
69200 Vénissieux
France

Return shipping costs are the responsibility of the customer unless the error is attributable to Afghani Oil.

Claims – missing items or undelivered parcels

1. Missing items

If one or more items are missing:

Contact us within 3 business days at:
📧 contact@afghanioil.fr
Provide your order number and details
Include:
- a sworn statement,
- clear photos of the parcel (all sides + label).

2. Parcel marked as delivered but not received

If your parcel is marked as delivered but not received:

Each case will be reviewed individually.

SMS communications & personal data

We collect your phone number to:

send order-related updates,
send marketing messages only with your consent.

Your data is never sold.
You can unsubscribe anytime by replying STOP.